Support

2. I can't get into my account

• The sign-in email isn't arriving. Check spam and the promotions tab. If it hasn't shown up in five minutes, ask for another: the previous link stops working, so always use the most recent one.
• The link says it expired. Magic links are short-lived on purpose. Ask for a new one from the sign-in screen.
• I signed in with Google or Apple and now it doesn't recognise me. Make sure you're using the same account you registered with. A Gmail address and Apple's "Hide My Email" are two different identities, even though both are you.
• I lost access to the email I registered with. Write to us from wherever you can and we'll sort it out by hand.

3. Something broke

Before writing, two things fix most scares:

1. Close the app completely and open it again. If you were offline, it syncs whatever was pending when it comes back.
2. Check you're on the latest version in the App Store or Google Play.

If it's still wrong, tell us. Crashes reach us on their own with a technical report —never the content of what you log— but knowing what you were doing is what turns that report into a fix.

4. My data and my account

• I want to delete my account. It's under Profile, inside the app, and it runs immediately. The full procedure, with what goes and what doesn't, is at Delete your account.
• I want a copy of my data. Ask us by email and we'll send it.
• Who sees what I log. You decide, per activity. It's explained in the privacy policy.

5. What people ask most

• Is it really free? Yes. No ads, no paid tier, and we don't sell data.
• Can I use it offline? Yes. What you log is saved and uploads on its own once you're back online.
• Do I have to connect Health or Health Connect? No. It's optional and permission is asked per metric. Say no and you just log by hand.
• Do my friends see everything I log? Only what you mark for them. Every new activity starts private.